Store policy
Refund policy
We review digital-order problems individually and respond through our support channel.
Effective 2026-08-04
Requesting help
Contact koiguts817@gmail.com with your order number, purchase email, and a concise description of the issue. Do not send card details or passwords.
Review and processing
We first try to resolve delivery, file, or duplicate-order problems. Approved refunds are processed through Waffo, our Merchant of Record, to the original payment method. Bank posting times can vary.
Access after refund
A successful refund or chargeback revokes the related download entitlement and ends the license for that order.